What is a concierge service? A concierge service is designed to provide busy individuals assistance to manage busy schedules in their daily professional and personal life.
What areas do you service? We service Vancouver, Washington and surrounding Clark County areas, globally and nationally depending on the request.
Do you charge extra for travel mileage? We do not charge a travel fee within Vancouver, Washington and the surrounding Clark County areas. Travel expenses may be incurred for requests beyond this geographic region.
I don't really want everyone knowing that I use your service. Confidentiality is number one when it comes to using our services. We understand you like to keep your private life private. We won’t broadcast to your neighbors, or the postman, or the local farmers market that we are your personal concierge. If need be we can say we are a family friend or someone from work. Your business is your business, and we are here to make your life easier.
Are materials, expenses and taxes included in your hourly rate? Taxes are included in your package rate. Clients are responsible for paying all additional charges in addition to the rate quoted.
What if I need to call you at the last minute? At Aligned Lifestyle we love the last minute calls, knowing that we are helping you...when you really need it. It is rare that we are unable to take on a task however, if we simply cannot do it we will do our best to find someone who can or try to work out another arrangement with you. Never hesitate to call as we pride ourselves on doing our best to help you.
Can I use your services after hours? In most cases we will be able to help you however, we would need as much notice as possible to ensure availability. We need to charge a surcharge for these hours and will advise you if this is the case.
When is payment made? Payment is made upon completion of each service. A deposit may be requested if making purchases on client's behalf.
What forms of payment do you accept? At this time we accept cash, check or PayPal. We don't accept credit cards directly which enables us to keep our rates as low as possible. If you prefer to use a credit card, however, you may send it via PayPay but will need to pay the service charge. If we are purchasing products or services for you, we request payment upfront, however, reimbursement terms can be negotiated.
How do I start? We recommend you call us and arrange a time for us to meet. This way we can discuss your requirements and how our services can meet your needs. Click here to contact us.
Since we are entrusting you with personal information, can we ensure our privacy? All information regarding Aligned Lifestyle's clients are kept in the strictest confidence. Aligned Lifestyle Concierge will not at any time sell or exchange our client information to outside sources. Aligned Lifestyle Concierge will not give out any information about our clients without their consent. Vendors/Service Providers will be provided with only the information required to complete a specific task.
What if I need a servcie that is not listed? Just give us a call or email us and ask if we can provide the service. If we are unable to, we will try to recommend someone who can.
What if I want to purchase personal concierge services for a family member or friend? We have gift certificates available if you would like to purchase a specific dollar amount as a gift for someone you know.
Other questions? Please don't hesitate to use our contact form to send a question or give us a call. We want to make your experience using Aligned Lifestyle Concierge as clear and convenient as possible.
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